Experience&Projects
Program Management Intern
Tricentis
Atlanta, GA
Jun 2025 - Aug 2025
- Configured advanced Asana automation workflows to support software delivery operations, improving system observability and recovering 5 hours per week of manual coordination overhead across engineering and client-facing teams
- Partnered with the Solutions Architecture team to deliver a fix for a CI/CD pipeline configuration failure, coordinating rollout across 15 client environments and increasing code coverage by 30%
- Tracked delivery status across 8 client software onboarding projects, surfaced blockers early, and realigned stakeholder timelines to recover at-risk engagements and keep the portfolio on schedule
Key Achievements
5h
of manual coordination overhead recovered per week
30%
increase in code coverage across 15 client environments
8
client onboarding projects tracked
Technology Services Intern
Softrim
Alpharetta, GA
Jun 2023 - Aug 2023
- Diagnosed and resolved technical issues across Windows environments using root cause analysis, achieving a 95% first-call resolution rate
- Executed client account migrations from on-premises infrastructure to Azure Active Directory, supporting 500+ enterprise users across all migrations
- Documented automation logic and support workflows, reducing redundant support requests by 5% and enabling knowledge sharing across technical teams
Key Achievements
95%
first-call resolution rate
500+
enterprise users supported during migration
5%
reduction in redundant support requests