Experience & Projects
UI/UX Consultant
Center for Digital Studies
Tempe, AZ
Aug 2024 - Present
- Optimized website navigation using engagement metrics
- Redesigned site navigation and information architecture
Key Achievements
38%
increase in completed user profiles
27%
decrease in bounce rates
35%
improvement in user task completion rates
15s
reduction in average time-on-page
Technology Services Intern
Softrim
Alpharetta, GA
Jun 2023 - Aug 2023
- Developed PowerShell scripts to automate user provisioning and deprovisioning in Azure Active Directory
- Diagnosed and resolved complex technical issues in Windows environments using remote diagnostic tools
Key Achievements
6 hours
reduction in new employee setup time
95%
first-call resolution rate